Learn and follow all policies and procedures.
Greet customers promptly and aggressively.
Refer all customers to a manager before they leave.
Record all customer information.
Follow-up all customer contacts.
Determine each customer's vehicle needs through a discussion with him or her.
Demonstrate the advantages and features of each vehicle.
Conduct effective demo drives.
Deliver vehicles to customers using the approved process.
Attend sales meetings
Keep abreast of changes to competitive vehicle lines.
Know and understand equity, depreciation, and residual values.
Ability to maintain a positive work attitude.